Cancellation and Return Policies

Cancellation and Return Policies

If you place an order in electronic form through the website you are using, you are deemed to have accepted the pre-notification form and the distant sales contract.

Buyers are subject to the provisions of the Law on the Protection of Consumers and the Regulations of Distant Contracts and other legislation in force with regard to the sale and delivery of the goods they purchase.

Cargo charges for product shipment will be paid by the buyer unless otherwise stated.

Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer, not exceeding the legal period of 30 days. If the product is not delivered within this time, Buyers may terminate the contract.

If it is impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning this. The total price must be returned to the Buyer within 14 days.

If the buyer can not pay for the purchased product or cancels it in the bank records, the seller's obligation to deliver the product will be over.

If it is determined that the credit card paid by the buyer has been used unauthorized by the unauthorized person after the delivery of the product and the item sold is not paid to the seller by the related bank or financial institution, the buyer shall deliver the product within 3 days to the SELLER provided that the fee to be paid to the SELLER.

If there is a force majeure that the seller can not predict and the product can not be delivered in the necessary period, the situation is reported to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the deferral of the delivery until the obstacle is removed. If the buyer cancels the order; if the payment was made in cash, this fee shall be paid to him/her within 14 days of cancellation. If the buyer made a payment by credit card and cancel the order, the product fee will be returned to the bank within 14 days from the cancellation, but the bank may transfer the payment to the account to the buyer within 2-3 weeks.

The Buyer will inspect the contractual goods / service before delivery and will not receive delivery of damaged, broken, torn and defective goods / service from the cargo company. The delivered goods / service shall be deemed to be undamaged and sound. The BUYER has to protect the goods / service carefully after delivery. The goods / services should not be used if the right to withdraw will be used. The invoice must be returned with the product.

BUYER may use the right to withdraw without any legal or criminal liability and refusing the goods without any justification provided that the BUYER informs the SELLER of the purchased product within 14 (fourteen) days from the delivery date to the person or organization shown.


COMPANY NAME / TITLE: İstanbul Reklamcılık Pazarlama ve Telekomünikasyon Ltd.

ADDRESS: Serbest Liman Bölgesi P.O. Box:639 Gazimağusa - K.K.T.C.


PHONE: 0850 303 97 42


The costs arising from the use of the right to withdrawal shall belong to the SELLER.

The invoice for the product delivered to the person or the BUYER, (If the item's invoice to be returned is organizational, it must be sent along with the return invoice that the organization arranged when returning. Order refunds issued on behalf of the organizations will not be completed if the A RETURN INVOICE IS NOT ISSUED)

The return form must be delivered complete and undamaged together with the box, package, and standard accessories of the items, if any, to be returned.

The SELLER is obliged to return the documents which put the total amount and the SELLER in debt within 10 days at the latest from the receipt of the notification of withdrawal to the BUYER and to return the goods within 20 days period.

If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate for the damages of the SELLER in the nature of the defect. However, the BUYER shall not be liable for any alteration or deterioration of the goods due to the proper use of the goods or products within the right of withdrawal.

If the right of withdrawal is used, the discount amount used within the scope of the campaign will be canceled if it falls below the campaign limit amount set by the SELLER.

It is not possible to make products that are tailor-made prepared on the order and unavailable for repatriation either at the request of the BUYER or explicitly in accordance with their personal needs. It is also not possible to use the right of withdrawal for services rendered with the consent of the consumer before the end of the revocation period.

The BUYER agrees, declares and undertakes that it will pay interest and be liable to the bank within the framework of the credit card contract between the card holder bank and the bank if the payment is in default by credit card. In this case, the relevant bank may apply for legal remedies and may charge the costs incurred and the proxy fee from the BUYER, and in any case the BUYER defaults due to the debt, the BUYER agrees that the BUYER will pay the loss and damages incurred by the Buyer due to delayed performance to the SELLER.

You can make your PAYMENTS with your credit cards through our site and you can benefit from all kinds of credit card online single payment or online installment facilities. On your online payments, your order will be charged at the end of your order from your credit card.

Prepared by  T-Soft E-Commerce.