- WHOLESALE DELIVERY TERMS
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WHOLESALE DELIVERY TERMS
WHOLESALE DELIVERY TERMS
1. Order and Delivery Time
Orders are processed after full payment and written confirmation. Production and delivery estimates are stated in the confirmed quotation and depend on the product, order volume and destination.
2. Minimum Order and Availability
Minimum order requirements are stated in our quotation or price list. All orders are subject to stock availability.
3. Delivery Areas
Silveroni ships approved wholesale and private-label orders worldwide via DHL, FedEx or another agreed insured carrier. Delivery availability, transit time, customs procedures and shipping charges depend on the destination country and order details.
4. Shipping Charges
Unless otherwise agreed in writing, all shipping, freight, insurance, handling, customs, and related delivery costs are paid by the buyer.
5. Payment
Unless otherwise agreed in a signed commercial agreement, orders require full payment through Silveroni’s approved website payment system before production or order processing begins.
6. Delivery and Risk
Unless otherwise agreed, the risk of loss or damage transfers to the buyer when the products are handed to the carrier. An authorized person must be available to accept delivery.
7. Tracking and Partial Shipments
Tracking information will be shared when available. Orders may be delivered and invoiced in separate shipments.
8. Undeliverable Shipments
The buyer is responsible for providing accurate delivery information. Storage, return, redirection, and reshipping costs will be charged to the buyer.
9. Damaged, Missing, or Incorrect Products
Products must be inspected promptly after delivery. Any manufacturing defect, damage, shortage or incorrect item must be reported in writing within seven calendar days of delivery, together with the order number, clear photographs and relevant delivery documents.
10. Cancellations and Changes
Orders may be changed or canceled only before production, preparation, or shipment begins. Custom and specially sourced products cannot be canceled once production, preparation or procurement begins.
11. Returns
Wholesale returns require prior written approval and must be requested within 30 days of delivery. Products must be unused, resalable, and in their original packaging. Custom, discounted, clearance, and final-sale products cannot be returned unless defective, damaged at delivery or different from the confirmed order. Return shipping costs are paid by the buyer unless products are defective, damaged at delivery or incorrect. Original shipping and related charges are non-refundable unless required by applicable law.
12. Resale Conditions
The buyer is responsible for complying with all applicable resale, labeling, advertising, tax, and consumer protection requirements.
13. Force Majeure
We are not responsible for delays caused by circumstances beyond our reasonable control, including transportation problems, supply-chain disruptions, strikes, natural disasters, or government actions.
14. Legal Terms
If a separate signed wholesale agreement exists, that agreement takes priority. Applicable law and jurisdiction will be determined according to the agreement and our registered office.
Contact:
📧 info@silveroni.com
📞 +66 954 12 10 00