WHOLESALE DELIVERY TERMS
1. Order and Delivery Time
Orders are processed after payment and written confirmation. Standard delivery takes approximately 5–21 business days. Custom or high-volume orders may require additional time.
2. Minimum Order and Availability
Minimum order requirements are stated in our quotation or price list. All orders are subject to stock availability.
3. Delivery Areas
We deliver to commercial addresses within the United States. P.O. box delivery is unavailable. Special rates may apply to Alaska, Hawaii, and U.S. territories.
4. Shipping Charges
Unless otherwise agreed in writing, all shipping, freight, insurance, handling, customs, and related delivery costs are paid by the buyer.
5. Payment
Orders are processed after the agreed deposit or full payment is received. Late payment may delay or suspend delivery.
6. Delivery and Risk
Unless otherwise agreed, the risk of loss or damage transfers to the buyer when the products are handed to the carrier. An authorized person must be available to accept delivery.
7. Tracking and Partial Shipments
Tracking information will be shared when available. Orders may be delivered and invoiced in separate shipments.
8. Undeliverable Shipments
The buyer is responsible for providing accurate delivery information. Storage, return, redirection, and reshipping costs will be charged to the buyer.
9. Damaged, Missing, or Incorrect Products
Products must be inspected upon delivery. Any damage, shortage, or incorrect item must be reported within 5 business days with the order number, delivery document, and photographs.
10. Cancellations and Changes
Orders may be changed or canceled only before production, preparation, or shipment begins. Custom and specially sourced products cannot be canceled.
11. Returns
Wholesale returns require prior written approval and must be requested within 14 days of delivery. Products must be unused, resalable, and in their original packaging. Custom, discounted, clearance, and final-sale products cannot be returned. Shipping costs are non-refundable, and a restocking fee may apply.
12. Resale Conditions
The buyer is responsible for complying with all applicable resale, labeling, advertising, tax, and consumer protection requirements.
13. Force Majeure
We are not responsible for delays caused by circumstances beyond our reasonable control, including transportation problems, supply-chain disruptions, strikes, natural disasters, or government actions.
14. Legal Terms
If a separate signed wholesale agreement exists, that agreement takes priority. Applicable law and jurisdiction will be determined according to the agreement and our registered office.
Contact:
📧 info@silveroni.com
📞 +66 954 12 10 00
