LIMITED WARRANTY AND RETURN POLICY
Last Updated: July 6, 2026
Silveroni Lab Diamond is committed to product quality and customer satisfaction. This policy explains the warranty, return, exchange, and refund conditions for products purchased from www.silveroni.com.
1. Limited Warranty
Products are covered against material and manufacturing defects present at delivery. Unless otherwise stated, the limited warranty lasts one year from the delivery date and applies only to the original purchaser.
2. Warranty Coverage
The warranty may cover manufacturing defects, material faults under normal use, damage existing at delivery, incorrect products, and missing parts or accessories.
3. Warranty Exclusions
The warranty does not cover normal wear, scratches, discoloration, accidental damage, misuse, neglect, chemical exposure, improper care, loss, theft, unauthorized repairs, resizing, or alterations.
Damage caused by incorrect measurements or personalization details supplied by the customer is excluded. Market-price changes and differences between independent grading opinions are also excluded.
4. Warranty Solutions
After inspection, an approved claim may qualify for repair, replacement with the same or an equivalent product, or a refund, subject to applicable law and product availability.
Repair or replacement does not restart the original warranty period.
5. Damaged, Missing, or Incorrect Products
Damage, shortages, or incorrect products must be reported within five business days of delivery.
Please include your order number, a description of the issue, and clear photographs. Keep the product and original packaging until the review is completed.
6. Return Conditions
Return requests must be submitted within 30 days of delivery and require prior written authorization.
Products must be unused, unworn, unaltered, undamaged, and in resalable condition. Original packaging, certificates, grading reports, labels, and accessories must be included.
Returns that do not meet these conditions may be refused or subject to a deduction for loss of value.
7. Non-Returnable Products
Custom-made, engraved, personalized, specially resized, altered, clearance, and final-sale products cannot be returned unless defective or different from the confirmed order.
Used, worn, damaged, or incomplete products are also non-returnable.
A missing original certificate or grading report may result in a replacement fee or deduction where permitted by law.
8. Exchanges
Exchange requests must be made within 30 days of delivery and must satisfy the return conditions.
If the replacement product costs more, the customer must pay the difference. If it costs less, the difference may be refunded or issued as store credit.
If the requested replacement is unavailable, we may offer an alternative product, store credit, or a refund.
9. Return Shipping
Unless the product is defective, damaged at delivery, or incorrect, return shipping costs are the customer’s responsibility.
Original shipping, insurance, customs, and processing charges are non-refundable unless required by law.
We recommend using a tracked and insured shipping service. Silveroni is not responsible for returns lost or damaged before reaching us.
10. Return Process
Email info@silveroni.com with your name, order number, reason for return or exchange, and photographs when applicable.
After approval, we will provide the return address and shipping instructions. Unauthorized returns may not be accepted.
11. Inspection and Refunds
Returned products will be inspected after arrival. Processing normally takes 7–10 business days.
Approved refunds will normally be issued to the original payment method. Additional processing time may be required by your bank or payment provider.
Gift cards, store credits, and promotional codes cannot be redeemed for cash.
12. Legal Rights
This policy does not limit any mandatory consumer rights available under applicable federal or state law.
Some states may provide additional rights relating to warranties, implied warranties, returns, or available remedies.
13. Governing Law
This policy is governed by the laws of [STATE OF REGISTRATION] and applicable United States federal law, without limiting any mandatory rights available where the customer resides.
14. Contact Information
For warranty, return, or exchange requests, please contact us:
📧 info@silveroni.com
📞 +66 954 12 10 00
The return address will be provided after your request is approved.
